Privacy Policy

1. About This Policy

DL Business Limited (“DL Business,” “we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal data when you visit our website, enquire about our services, or engage us as a client.

We are a Data Controller for the personal data we collect about our website visitors and business contacts, and a Data Processor for personal data we handle on behalf of our clients.

2. Who We Are

• Company: DL Business Limited
• Address: Office 12855, 182-184 High Street North, London, United Kingdom, E6 2JA
• Email: info@dlbusinessltd.com
• Phone: +44 20 3883 4222
• ICO Registration: Registered with the Information Commissioner's Office (UK)

3. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, job title, company name.
• Contact Data: email address, phone number, postal address.
• Communication Data: content of messages sent through our contact form or via email.
• Technical Data: IP address, browser type, operating system, referring URLs, page views (collected via standard server logs and analytics).
• Client Customer Data: when providing Services, we process end-customer personal data on behalf of our clients — this may include names, contact details, account information, and call recordings, all handled strictly as a Data Processor.

4. How We Collect Data

• When you complete our website contact form.
• When you email, call, or otherwise communicate with us.
• When you enter into a service agreement with us.
• Automatically via cookies and analytics tools when you browse our website (see Section 10).
• From our clients, when they provide us with end-customer data for the purpose of delivering support services.

5. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and provide information about our Services.
• To negotiate, enter into, and perform contracts with our clients.
• To deliver customer support services to our clients (as a Data Processor).
• To manage billing, invoicing, and account administration.
• To improve our website and services through aggregated analytics.
• To comply with legal and regulatory obligations.

Our lawful bases for processing are: contractual necessity, legitimate interest (business development and service improvement), legal obligation, and — where required — your consent.

6. Data Sharing & Third Parties

We do not sell, rent, or trade personal data. We may share data with:

• Service providers who support our business operations (hosting, analytics, payment processing), subject to appropriate data processing agreements.
• Professional advisers (lawyers, accountants, auditors) as necessary.
• Regulatory or law enforcement authorities where required by law.

All third-party providers are vetted for compliance with UK data protection laws and, where applicable, have Standard Contractual Clauses in place for international transfers.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: up to 12 months after last contact, unless a client relationship is established.
• Client account data: duration of the contract plus 6 years (for legal and regulatory purposes).
• Call recordings and support tickets: as agreed in the client contract, typically 6 to 24 months.
• Website analytics: up to 26 months.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption at rest and in transit (TLS 1.3).
• Access controls and multi-factor authentication for all systems handling personal data.
• Regular security audits and penetration testing.
• Staff training on data protection and confidentiality.
• ISO 27001 certified information security management system.
• PCI DSS compliance for payment card data handling.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (“right to be forgotten”).
• Object to or restrict processing of your data.
• Request portability of your data to another controller.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at info@dlbusinessltd.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Cookies

Our website uses minimal cookies. We use Vercel Analytics (which is privacy-focused and does not use persistent cookies) to understand how visitors interact with our site. No personal data is collected through this tool.

You can configure your browser to refuse cookies. Disabling cookies will not materially affect your ability to use this website.

11. International Transfers

We are UK-based and store data primarily within the UK and European Economic Area. Where data is transferred outside the UK/EEA (for example, to a cloud infrastructure provider), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Material changes will be communicated to active clients directly.

13. Contact & Complaints

For privacy-related questions or to exercise your rights, contact info@dlbusinessltd.com. You may also write to: Data Protection Officer, DL Business Limited, Office 12855, 182-184 High Street North, London, E6 2JA, United Kingdom.